215-598-7070 information and local
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800-813-6469 orders and ordering questions
E-Mail: information@cara4webshopping.com
Our return policy is, "No refunds, no returns without prior written consent. No returns on software. Defective software is exchange only."
We fully warrant the machines, and fully follow the warranty terms. You do still need a RETURN AUTHORIZATION NUMBER.
In general, we do not support the try before you buy policy, unless prior arrangements are made with us. Email or telephone us for more details if you are unsure.
For authorized returns, there is a 15% restocking fee.
We have a no return policy on non-stock/special order items. Under the extraordinary condition that we are forced to accept a return on a non-stock/special order item, there is a restocking fee, solely at our discretion, that is as high as 40% restocking fee.
Return of merchandise for exchange (due to damage, defect, or any other reason) shall be at the buyer's expense for the seller's inspection prior to the exchange. Merchandise shall be properly packed to preserve the merchandise from damage (or further damage) in shipping. After seller's inspection of merchandise, exchange will be solely at the discretion of the seller. Please allow 4-6 weeks for delivery of merchandise.